Terms, Privacy, and Policies

Last updated: December 30, 2025

Terms and Conditions
Privacy Policy
GDPR Compliance Statement
Additional Policies

Terms and Conditions

1. Introduction

1.1 Overview of the Agreement

These Terms and Conditions ("Terms") govern the use of the services provided by "Lalk Vidović d.o.o." ("Company"), through the platform "Creator Notes" ("Service"). By accessing or using "Creator Notes," you ("User") agree to comply with and be bound by these Terms.

1.2 Acceptance of Terms

By using the Service, including any updates, features, and functionalities provided by the Company, you confirm that you have read, understood, and agree to abide by these Terms. If you do not agree to these Terms, you must immediately stop using the Service.

2. Company Information

2.1 Company Details

The service "Creator Notes" is operated and owned by Lalk Vidović d.o.o., a company registered in Croatia with the following details:

Company Name: Lalk Vidović d.o.o.
Registered Address: Lepinski put 5, 21217 Kaštel Štafilić, Croatia
VAT Number: HR75935384757

2.2 Contact Information

For any inquiries, concerns, or support related to "Creator Notes," users may contact the company through the following channels:

Email: dom@thesecondbrain.io
Customer Service: Available via the in-app customer portal or by email.
Customer Support Portal: Accessible within the "Creator Notes" app for managing support requests.

All official communication between the Company and the User will primarily take place via the provided email address or through the app’s customer service portal.

3. Definitions

For the purpose of these Terms, the following definitions apply:

3.1 "Service"

"Service" refers to the AI SaaS platform known as "Creator Notes," which offers users the ability to interact with various forms of content (such as PDF documents, websites, books, videos, etc.) using AI-powered tools, including models like text-embeddings-3-large, GPT-4o-mini, and GPT-4.1.

3.2 "User"

"User" refers to any individual or entity who accesses or uses the "Creator Notes" platform, whether registered or not.

3.3 "Account"

"Account" refers to a registered profile on the "Creator Notes" platform, created by the User in order to access and use the Service.

3.4 "Credits"

"Credits" refer to the internal unit of consumption used by "Creator Notes" for various activities (e.g., processing documents, AI interactions). Users are allocated a certain number of credits based on their subscription plan, and they can purchase additional credits as needed.

3.5 "Content"

"Content" refers to any material, including but not limited to documents, books, code repositories, websites, videos, or other media, uploaded by the User for use within the "Creator Notes" platform.

3.6 "Subscription"

"Subscription" refers to the payment plan selected by the User to access the "Creator Notes" platform, which includes pricing models such as Pro, and Ultimate, with monthly or yearly payment options.

3.7 "Third-Party Services"

"Third-Party Services" refers to services provided by entities other than "Lalk Vidović d.o.o." that are integrated into or used by the platform, such as OpenAI (for AI models), Pinecone (for data storage), Sentry (for app monitoring), Heap (for user behavior analysis), and Stripe (for payment processing).

4. Account Registration and User Eligibility

4.1 Account Creation

To access certain features of "Creator Notes," Users must create an Account by providing a valid email address and a username (which can be a nickname). Users are responsible for ensuring that the information provided during registration is accurate and up-to-date. Failure to maintain accurate information may result in the suspension or termination of the Account.

4.2 User Eligibility

There are no minimum age requirements for using the Service. However, Users are responsible for ensuring that their use of the Service complies with any applicable local laws, including laws governing age restrictions for online services in their country of residence. By creating an Account, the User confirms that they have the legal right to enter into this agreement and use the Service.

4.3 Account Security

Users are responsible for maintaining the confidentiality of their Account login credentials and are fully responsible for all activities that occur under their Account. If the User believes that their Account has been compromised, they must immediately notify the Company via the support email or in-app support portal. The Company is not liable for any loss or damage resulting from the User’s failure to protect their Account information.

4.4 Account Termination

The Company reserves the right to terminate or suspend any Account at its discretion, particularly in cases where a User has violated these Terms, engaged in prohibited activities, or used the Service in an unlawful manner. Users may also terminate their Account at any time by contacting support or through the app. Upon termination, all User data may be deleted according to the Company's data retention policy.

4.5 Age Requirements

Users must be at least 16 years old to create an account and use the "Creator Notes" platform. Users under the age of 16 may only use the Service with verifiable parental consent, in compliance with applicable child protection laws. By registering an account, you confirm that you meet the minimum age requirement or have obtained necessary parental consent.

5. Services Provided

5.1 Overview of Services

"Creator Notes" is an AI-powered platform designed to enable Users to interact with various types of content through AI models. The Service provides features that allow Users to upload and analyze PDF documents, books, websites, GitHub repositories, YouTube videos, and other content. Users can engage in AI-powered conversations about the content they upload or interact with combined sources of information.

5.2 AI Models and Functionality

The Service utilizes advanced AI models, including text-embeddings-3-large, GPT-4o-mini, and GPT-4.1, and more, to facilitate interaction with uploaded content. These AI models process and interpret content in order to generate responses based on the User’s queries. The AI responses are based on patterns in the data and do not reflect human oversight, editing, or opinions.

5.3 Document and Content Uploads

Users are able to upload a variety of content formats, such as PDF files, books, websites, code repositories, and video links, to interact with using AI. The content is stored in databases like Pinecone for the purpose of creating an interactive experience. Uploaded content remains the property of the User but is used by the Service as part of its functionality.

5.4 Third-Party Services

"Creator Notes" integrates and uses various third-party services, including but not limited to:

OpenAI: for AI model interactions
Pinecone: for vector-based storage of User data and content
Sentry: for monitoring app performance and detecting errors
Heap: for user behavior analytics
Stripe: for payment processing

Users acknowledge that these third-party services have their own terms of use and privacy policies, and the Company is not responsible for any issues arising from the use of these third-party services. While "Creator Notes" integrates with third-party services to enhance functionality, we do not control these services and are not responsible for their actions or omissions. Users are encouraged to review the terms and privacy policies of these third-party providers. The Company disclaims all liability arising from the use of third-party services.

5.5 Limitations of AI Technology

While "Creator Notes" utilizes advanced AI models, Users are advised that the AI-generated outputs may not always be accurate or reliable. The Service is provided "as is," without any warranties regarding the accuracy or completeness of AI-generated information. Users are encouraged to independently verify any information provided by the Service.

5.6 AI File Explorer

The "AI File Explorer" feature allows users to upload files and have AI interact with them. This feature provides a more dynamic way for users to explore content with the aid of AI, enhancing document analysis and interaction capabilities.

5.7 Thoughts

The "Thoughts" feature enables users to share their random thoughts and search through them. This feature creates a collaborative space for users to express and organize their ideas within the platform.

6. User Responsibilities

6.1 Acceptable Use Policy

By using "Creator Notes," Users agree to comply with all applicable laws and regulations. Users must not use the Service to:

Upload, share, or distribute any content that is illegal, harmful, abusive, or infringing on the rights of others.
Engage in harassment, spamming, phishing, or other malicious activities.
Attempt to hack, reverse engineer, or otherwise tamper with the Service or any associated third-party services.
Upload any content that contains viruses, malware, or any harmful code.

Any violation of this acceptable use policy may result in the suspension or termination of the User's Account.

6.2 Compliance with Laws and Regulations

Users are solely responsible for ensuring that their use of "Creator Notes" complies with any applicable local, national, or international laws. The Company is not responsible for any unlawful use of the Service by the User.

6.3 Responsibility for Uploaded Content

Users are solely responsible for any content they upload to "Creator Notes," including but not limited to documents, books, websites, code repositories, or videos. Users must ensure that they have the legal right to upload and use the content within the Service. The Company does not review, monitor, or verify the content uploaded by Users and assumes no responsibility for any violations of third-party rights.

6.4 Content Ownership and Licensing

Users retain ownership of any content they upload to "Creator Notes." By uploading content, Users grant the Company a non-exclusive, worldwide, royalty-free license to store and process the content as part of the Service. This license is solely for the purpose of providing the Service to the User and does not grant the Company any additional rights over the content.

7. Intellectual Property Rights

7.1 Ownership of Company Content

All content, features, and functionality provided by "Creator Notes," including but not limited to software, design, text, graphics, logos, trademarks, and AI models, are the exclusive property of Lalk Vidović d.o.o. and its licensors. These materials are protected by intellectual property laws and may not be copied, modified, distributed, or used without explicit written permission from the Company, except as permitted by these Terms.

7.2 User-Uploaded Content

Users retain all rights and ownership over the content they upload to "Creator Notes," including PDFs, books, websites, videos, and other media. By uploading content, Users grant the Company a limited, non-exclusive, royalty-free license to store, process, and use the content solely for the purpose of providing the Service. The Company does not claim ownership of any User-uploaded content.

7.3 Licensing and Use of AI Models

"Creator Notes" relies on AI models, including those provided by OpenAI. The use of these AI models is governed by the terms and conditions of their respective providers. The Company does not grant Users any ownership or license rights over the AI models themselves. The outputs generated by the AI models are based on the User's input and are not guaranteed to be accurate or free from error.

7.4 Third-Party Services

"Creator Notes" integrates third-party services such as OpenAI, Pinecone, Stripe, and others. These services may have their own terms and intellectual property rights. The Company is not responsible for any intellectual property issues that arise from the use of these third-party services.

7.5 Use of AI-Generated Outputs

Users are free to use, distribute, and modify any AI-generated outputs from "Creator Notes" for any lawful purposes, including commercial use. However, Users acknowledge that AI-generated outputs may not always be accurate or reliable, and the Company assumes no responsibility for the outcomes of using such outputs.

7.6 User Warranties

By uploading content to "Creator Notes," you represent and warrant that:

You own or have obtained all necessary rights and permissions to upload the content and grant the licenses specified in these Terms.
The content does not infringe upon or violate any intellectual property rights, privacy rights, or other legal rights of any third party.
The content is not defamatory, obscene, or otherwise unlawful.

8. Payment Terms

8.1 Pricing Plans

"Creator Notes" offers several subscription plans to suit different User needs. The available plans are as follows:

Pro Monthly: $29 per month
Pro Yearly: $276 per year
Ultimate Monthly: $79 per month
Ultimate Yearly: $732 per year

In addition, Users can purchase extra credits as one-time purchases:

500 Extra Credits: $9
2500 Extra Credits: $29
10000 Extra Credits: $79

For details on the tax applied to purchases, please refer to the 8.6 Taxes and VAT section.

8.3 Payment Processing

All payments for subscriptions and additional credits are processed through Stripe, a secure third-party payment processor. The Company does not store or have access to any credit card or payment information provided by the User. All payment details are securely handled by Stripe in accordance with their privacy policies and security protocols. By purchasing a subscription or credits, the User agrees to the terms and conditions of Stripe.

8.4 Automatic Renewals

All subscription plans automatically renew at the end of the billing cycle (monthly or yearly) unless canceled by the User. By subscribing to a plan, the User authorizes the Company to charge the selected payment method for recurring payments. Users may cancel their subscription at any time through the app or by contacting customer support at dom@thesecondbrain.io.

8.5 Refund Policy

Users may request a refund within 14 days of their subscription purchase. If you are not satisfied with the service within this period, please contact customer support at dom@thesecondbrain.io to initiate a refund request. Note that the refund is only applicable to the initial purchase and is not available for renewals or additional credit purchases.

8.6 Cancellation of Subscription

Users may cancel their subscription at any time within the app or by contacting customer support at dom@thesecondbrain.io. Upon cancellation, Users will continue to have access to their current plan until the end of the billing cycle, after which the subscription will not renew, and access to premium features will be discontinued.

8.6 Taxes and VAT

8.6.1 VAT Charges

Croatian Customers: All individuals and businesses located in Croatia are subject to a 25% Value Added Tax (VAT) on all purchases made on the "Creator Notes" platform.
EU Consumers (Non-Business Customers): Consumers residing in other EU countries will also be charged a 25% VAT on purchases, in compliance with Croatian tax laws.
EU Businesses: Businesses from other EU countries are exempt from VAT charges, provided they supply a valid VAT identification number during the purchase process.
- It is the responsibility of the business customer to ensure that the VAT number provided is accurate and valid at the time of purchase.
Non-EU Customers: Customers residing outside the European Union are exempt from VAT charges.

8.6.2 Customer Responsibility

Customers must select the correct country of residence and provide accurate billing information during the purchase process. This ensures that VAT and other tax charges are applied correctly.

The Company is not responsible for any incorrect information provided by the customer that results in the avoidance of VAT or other taxes.

Providing false information with the intent to evade taxes may lead to legal consequences under applicable laws. The Company reserves the right to take appropriate action if tax evasion or fraud is suspected.

8.6.3 Compliance with Tax Laws

The Company complies with all Croatian and EU tax regulations, and VAT charges are applied in accordance with these laws.

VAT rates and tax regulations are subject to change in line with legislative updates. Any changes to tax rates or regulations will be reflected in the pricing and communicated to customers as required.

8.6.4 Invoicing and VAT Number Verification

Invoices will include VAT charges where applicable and provide all necessary details required by tax authorities.

The Company reserves the right to verify VAT identification numbers provided by EU business customers to ensure they are valid and accurate.

8.6.5 Limitation of Liability

The Company is not liable for any penalties, fees, or legal issues arising from the customer’s failure to comply with tax laws in their jurisdiction.

Customers are responsible for understanding and fulfilling their own tax obligations related to the purchase and use of the Service.

9. Credits and Usage Limits

9.1 Credit System

"Creator Notes" operates on a credit-based system to manage User consumption of the Service. Credits are allocated monthly based on the User’s subscription plan:

Pro Plan: 2500 credits per month
Ultimate Plan: 10000 credits per month

Credits are deducted based on interactions with AI models, document uploads, and other Service features. The consumption rate may vary depending on the complexity of the task.

9.2 Purchasing Additional Credits

Users can purchase additional credits as one-time purchases if they exceed their monthly allocation. The extra credits available for purchase are:

500 Extra Credits: $9
2500 Extra Credits: $29
10000 Extra Credits: $79

Purchased extra credits are valid for 30 days from the date of purchase.

9.3 Credit Usage Priority

When using the Service, any purchased extra credits will be used first. If no extra credits are available, the Service will then use the monthly credits allocated by the User’s subscription plan. Once both extra and monthly credits are depleted, Users will no longer be able to interact with new documents or generate AI outputs.

9.4 Access to Old Conversations

Even if the User’s credits are exhausted, they will still be able to access their previous conversations and results generated in earlier interactions. However, they will not be able to chat with or upload new documents until they have sufficient credits.

9.5 Expiration of Credits

Monthly Credits: These credits are refreshed every month according to the User’s subscription plan and cannot be rolled over to the next month.
Extra Credits: Any extra credits purchased expire 30 days after the date of purchase. Expired credits cannot be reclaimed.

9.6 Monitoring Credit Usage

Users can monitor their credit usage and remaining balance through the "Creator Notes" app interface. The app will provide notifications when a User is approaching their credit limit for the current period.

10. Limitation of Liability

10.1 AI-Generated Content Disclaimers

The Service provided by "Creator Notes" relies on AI models to generate outputs based on User input. The Company makes no warranties or representations regarding the accuracy, completeness, or reliability of any AI-generated content. Users acknowledge that all information, responses, and outputs provided by the Service are used at their own discretion and risk. The Company accepts no responsibility for any consequences resulting from the use of AI-generated content.

10.2 No Guarantee of Service Availability

The Company does not guarantee that the Service will be available at all times, nor does it warrant that the Service will be free from errors or interruptions. Users agree that the Company will not be held liable for any damages or losses resulting from Service outages, interruptions, or the unavailability of third-party services like OpenAI, Pinecone, or Stripe.

10.3 No Responsibility for User Actions

The Company is not liable for any actions, decisions, or consequences arising from the User’s use of "Creator Notes." Users are solely responsible for how they interpret and act upon AI-generated outputs and any other information provided by the Service. The Company assumes no liability for any claims, damages, or legal disputes resulting from the User’s use of the Service, including actions based on the AI-generated outputs.

10.4 No Liability for Third-Party Services

"Creator Notes" integrates with third-party services, such as OpenAI for AI models, Pinecone for data storage, and Stripe for payment processing. The Company disclaims all responsibility for any errors, failures, or breaches caused by these third-party providers. The User acknowledges that these providers operate under their own terms and that the Company is not responsible for their actions, omissions, or performance.

10.5 Total Exclusion of Liability

To the maximum extent permitted by law, the Company, its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or legal claims arising out of or related to the use of the Service.

10.6 Cap on Liability

In the event that any limitation of liability is found unenforceable, the total liability of the Company for any claims relating to the Service will not exceed the total amount paid by the User for the Service in the previous 12 months. This limitation applies to all claims, regardless of the legal theory or cause of action.

10.7 User Acknowledgment

By using the Service, the User acknowledges and agrees that they are using the Service at their own risk, and the Company is not responsible or liable for any consequences resulting from their use of the Service or the outputs generated by AI.

11. Indemnification

11.1 User Agreement to Indemnify

By using "Creator Notes," the User agrees to indemnify, defend, and hold harmless Lalk Vidović d.o.o., its affiliates, officers, directors, employees, agents, and third-party service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or in any way connected to:

The User’s use of the Service.
The User’s violation of these Terms or any applicable laws or regulations.
Any content uploaded, submitted, or transmitted by the User through the Service, including claims of intellectual property infringement or violation of third-party rights.
Any action taken by the User based on AI-generated content or outputs provided by the Service.

11.2 Third-Party Claims

The User agrees to indemnify the Company against any claims brought by third parties arising from the User’s use of the Service, including but not limited to claims related to the use or misuse of AI-generated outputs, intellectual property disputes over uploaded content, or any legal action arising from the User’s conduct while using the Service.

11.3 Indemnification Procedure

If any claim or legal action is brought against the Company for which indemnification is required, the User agrees to cooperate fully with the Company in defending such claims. The Company reserves the right to assume exclusive defense and control of any matter subject to indemnification by the User, and the User shall not settle any such matter without the prior written consent of the Company.

12. Termination of Service

12.1 Termination by the Company

The Company reserves the right to terminate or suspend any User’s access to "Creator Notes" at its sole discretion, without prior notice, for reasons including but not limited to:

Violation of these Terms.
Engagement in prohibited or unlawful activities using the Service.
Actions that disrupt the operation of the Service or harm other Users.
Misuse of AI-generated outputs or abuse of Service resources.

In the event of termination, the User will lose access to their Account and any associated data, and any remaining credits will be forfeited. The Company will not be held liable for any damages or losses resulting from the termination of the User's access.

12.2 Termination by the User

Users may terminate their subscription or Account at any time by canceling the service through the "Creator Notes" app or by contacting customer support at dom@thesecondbrain.io. Upon termination, the User’s subscription will continue until the end of the current billing cycle, but no refunds will be provided for the remaining period. The User will retain access to their previous conversations and data but will lose the ability to use the Service for new interactions if credits are exhausted.

12.3 Effects of Termination

Upon termination of an Account:

The User’s access to the Service will be revoked, and they will no longer be able to interact with new content or generate new outputs.
All User data, including uploaded documents and past interactions, may be deleted after a reasonable retention period as per the Company’s data retention policy.
The Company will not be responsible for any loss of data following the termination.

12.4 Termination for Misuse or Abuse

The Company reserves the right to terminate any Account that engages in misuse or abuse of the Service, including activities such as spamming, hacking attempts, or using the Service for illegal purposes. In such cases, the User will forfeit all credits, and the Company may pursue legal action if necessary.

13. Modifications to Terms

13.1 Right to Modify

The Company reserves the right to modify, update, or change these Terms at any time at its sole discretion. Any such modifications will be effective immediately upon being posted on the "Creator Notes" website or within the app. Continued use of the Service after the changes are posted will be considered acceptance of the new Terms.

13.2 Notification of Changes

The Company will make reasonable efforts to notify Users of any significant changes to these Terms by sending a notification via email to the address associated with the User’s Account or by displaying a prominent notice within the "Creator Notes" app or website. However, it is the responsibility of the User to review these Terms regularly to stay informed of any updates.

By continuing to use the Service after changes to the Terms are made, the User agrees to be bound by the revised Terms. If the User does not agree to the changes, they must discontinue using the Service and may terminate their Account as outlined in Section 12.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms and any disputes or claims arising out of or related to the use of "Creator Notes" or these Terms shall be governed by and construed in accordance with the laws of the Republic of Croatia, without regard to its conflict of law provisions.

14.2 Mandatory Dispute Resolution Process

Before initiating any chargeback, dispute, or legal action, the User agrees to first attempt to resolve the matter informally by contacting customer support at dom@thesecondbrain.io. Failure to engage in good-faith resolution efforts may result in the dispute being considered fraudulent.

14.3 Chargebacks and Payment Disputes

Users must not initiate a chargeback or payment dispute without first contacting the Company to resolve the issue.

Filing an unauthorized or fraudulent chargeback may result in immediate account suspension, legal action, and debt collection proceedings.

The Company reserves the right to provide evidence—including login records, IP addresses, timestamps, and service usage logs—to payment processors and legal authorities in response to disputes.

14.4 Jurisdiction and Venue

If the dispute cannot be resolved informally, the parties agree to submit to the exclusive jurisdiction of the courts located in Split, Croatia. The User and the Company consent to the jurisdiction of such courts for any legal proceedings arising out of or related to these Terms or the use of the Service.

14.5 Waiver of Class Action

To the fullest extent permitted by law, all disputes shall be resolved on an individual basis. The User agrees that they may only bring claims against the Company in their individual capacity and not as a plaintiff or class member in any purported class or representative action.

15. Miscellaneous

15.1 Entire Agreement

These Terms, along with the Privacy Policy and any other legal notices or agreements posted by the Company within the "Creator Notes" app or website, constitute the entire agreement between the User and the Company with respect to the use of the Service. These Terms supersede any prior agreements, understandings, or representations between the User and the Company.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect.

15.3 No Waiver

The Company’s failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of the Company.

15.4 Assignment

The User may not assign or transfer any of their rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer these Terms, in whole or in part, at any time without notice or consent.

15.5 Force Majeure

The Company will not be liable for any failure to perform its obligations under these Terms if such failure results from circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, natural disasters, or interruptions in the availability of third-party services.

16. Referral Program

16.1 Overview

The Company offers a Referral Program ("Program") that allows existing Users ("Referrers") to earn additional monthly credits by referring new Users ("Referrals") to the "Creator Notes" platform using a unique referral link provided by the Company.

16.2 Referral Credits

For each Referral who signs up using the Referrer's unique referral link and subscribes to a paid plan, the Referrer will receive an amount of monthly credits equal to the monthly credits allocated to the Referral's subscription plan. These credits will be added to the Referrer's account every month as long as the Referral remains an active subscriber.

16.3 Unlimited Referrals

There is no limit to the number of Referrals a Referrer can have. For example, if a Referrer has five Referrals who each subscribe to a plan that allocates 2,500 credits per month, the Referrer will receive an additional 12,500 credits per month (2,500 credits x 5 Referrals).

16.4 Eligibility and Conditions

Referrals must be new Users who have not previously registered for the Service.
Referrals must sign up using the Referrer's unique referral link for the Referrer to receive the additional credits.
The Referrer will continue to receive the additional monthly credits as long as the Referral maintains an active, paid subscription.
If a Referral cancels their subscription or defaults on payment, the corresponding additional credits will be removed from the Referrer's account starting the following billing cycle.

16.5 Misuse of the Referral Program

The Company reserves the right to suspend or terminate the accounts of any Users who violate the terms of the Referral Program, including but not limited to:

Creating fake or duplicate accounts to generate additional credits.
Engaging in spamming or unsolicited communications to promote their referral link.
Any other activities that the Company deems fraudulent or abusive.

16.6 Modification or Termination of the Program

The Company reserves the right to modify, suspend, or terminate the Referral Program at any time, with or without prior notice. In the event of termination, any earned referral credits may be discontinued at the Company's discretion, and the Referrer may no longer receive additional credits from existing or new Referrals.

Privacy Policy

1. Introduction

1.1 Commitment to User Privacy

At Lalk Vidovic d.o.o., we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you use our services through the "Creator Notes" platform. We understand the importance of safeguarding your information and are committed to ensuring that your privacy is respected in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1.2 Scope of the Policy

This Privacy Policy applies to all users of the "Creator Notes" platform and governs the collection, storage, and use of personal data in connection with our services. By accessing or using "Creator Notes," you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please discontinue your use of the Service.

2. Data Controller Information

As required under the General Data Protection Regulation (GDPR), the data controller responsible for the collection and processing of your personal data in connection with the "Creator Notes" platform is:

Company Name: Lalk Vidovic d.o.o.
Registered Address: Lepinski put 5, 21217 Kaštel Štafilić, Croatia
VAT Number: HR75935384757
Contact Email: dom@thesecondbrain.io

If you have any questions or concerns regarding the processing of your personal data or this Privacy Policy, you may contact us at the email address provided above.

3. Information We Collect

We collect the following types of information when you use the "Creator Notes" platform:

3.1 Personal Data

When you register for and use our services, we collect the following personal data:

Email address: Required for account registration, authentication, and communication.
Name/Nickname: Users can provide a name or nickname, which is used as part of your profile but is not required to be your real name.

3.2 Usage Data

We collect data about how you interact with the Service, including:

Uploaded Documents: Any content you upload, such as PDFs, books, websites, GitHub repositories, or video links.
Conversations: The interactions you have with our AI models, including queries and responses.
Service Usage Data: Information on how you use the Service, such as session activity, features accessed, and credit usage.

3.3 Cookies and Tracking Technologies

We use cookies, local storage, and similar tracking technologies to:

Help personalize your experience.
Track your activity within the platform.
Improve the performance of the Service.

For more information on how we use cookies and how you can manage them, please see Section 7: Cookies and Tracking Technologies.

4. How We Use Your Information

We use the information we collect to provide, maintain, and improve the "Creator Notes" platform, as well as to communicate with you. Specifically, we use your data in the following ways:

4.1 To Provide and Maintain the Service

We use your personal data, such as your email address and any content you upload, to create and manage your account, facilitate interactions with the AI models, and deliver the features and functionalities of the "Creator Notes" platform.

4.2 To Improve User Experience

We analyze usage data, including your interactions with documents and AI conversations, to better understand how users engage with the platform. This helps us improve the quality of the AI responses, optimize the platform's features, and develop new functionalities.

4.3 For Customer Support

We use your email address and account information to respond to inquiries, provide support, and resolve issues. This includes troubleshooting problems and addressing requests related to your account or the platform.

4.4 For Marketing Communications

With your consent, we may use your email address to send you occasional newsletters, product updates, and promotional offers. You can opt out of receiving marketing communications at any time by following the unsubscribe link in any email or contacting us at dom@thesecondbrain.io.

5. Legal Basis for Processing Personal Data

Under the General Data Protection Regulation (GDPR), we must have a legal basis to process your personal data. Depending on how you interact with the "Creator Notes" platform, we rely on the following legal bases:

In some cases, we process your personal data based on your consent, such as when you opt in to receive marketing communications or allow us to use cookies and tracking technologies. You can withdraw your consent at any time by contacting us or using the unsubscribe options provided.

5.2 Performance of a Contract

We process your personal data to fulfill our obligations under the terms of service, such as providing access to the platform, maintaining your account, and delivering the features and functionalities you have subscribed to. This includes processing your email, usage data, and any content you upload.

5.3 Legitimate Interests

We may process your data based on our legitimate interests, provided that these interests do not override your privacy rights. Examples of legitimate interests include improving our platform’s performance, securing our services, and analyzing user behavior to enhance the user experience.

We do not sell or share your personal data with third parties for their own marketing purposes. However, we may share your data with the following types of entities to provide and improve the "Creator Notes" platform:

6.1 Third-Party Service Providers

We use several third-party providers to operate and enhance the "Creator Notes" platform. These providers may have access to your data as necessary to perform their services. The third-party services we use include:

Brevo: For managing email communications.
Supabase: For database storage and backend services.
Pinecone: For vector database storage to manage content and conversations.
Sentry: For monitoring app performance and detecting errors.
Heap: For analytics on user behavior to improve the Service.
Stripe: For processing payments securely.

Each of these service providers operates under its own privacy policies and data security standards.

6.2 Compliance with Legal Obligations

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (such as a court or government agency) or to comply with legal obligations, such as responding to a legal claim or investigation.

6.3 Business Transfers

In the event that "Creator Notes" or Lalk Vidovic d.o.o. is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction. We will notify you if such a transfer occurs and becomes subject to a different privacy policy.

7. Cookies and Tracking Technologies

7.1 Types of Cookies Used

We use cookies and similar tracking technologies to enhance your experience on the "Creator Notes" platform. The types of cookies we use include:

Essential Cookies: These are necessary for the functioning of the platform, such as maintaining your session and allowing you to log in.
Analytics Cookies: These help us understand how you use the platform, track usage statistics, and improve the performance of our services.
Preference Cookies: These allow us to remember your preferences and settings for future visits to the platform.

7.2 Purpose of Cookies

Cookies help us in several ways, including:

Keeping you logged in as you navigate through the platform.
Tracking your usage patterns so we can improve the platform's design and functionality.
Storing your preferences to enhance your experience on the platform.

7.3 How Users Can Manage Cookies

You can control or delete cookies by adjusting the settings in your browser. Most browsers allow you to block or delete cookies, but please note that some features of the platform may not function correctly if you disable certain cookies. You can also opt out of certain tracking technologies used for analytics purposes.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law. Specifically:

8.1 Account Data

We retain your account information, such as your email address and any content you upload, for as long as your account is active. If you choose to delete your account, all associated data will be deleted within 30 days of account closure.

8.2 Usage Data

We retain your usage data, such as interactions with documents and conversations, for the duration of your active account. Once your account is deleted, this data will be removed within 30 days.

8.3 Cookies and Tracking Data

Cookies and tracking data are retained for varying periods, depending on the type of cookie. You can manage or delete cookies at any time as outlined in Section 7.

If you request the deletion of your personal data, we will delete it in accordance with our data retention policy, subject to any legal obligations that may require us to retain certain information for a longer period (e.g., for tax or accounting purposes).

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data. You can exercise these rights by contacting us at dom@thesecondbrain.io.

9.1 Right to Access

You have the right to request access to the personal data we hold about you. Upon request, we will provide you with a copy of your personal data and details on how it is being processed.

9.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data. You can update certain information, such as your name and email address, directly through the platform or by contacting customer support.

9.3 Right to Deletion (Right to Be Forgotten)

You have the right to request the deletion of your personal data. Once we receive your request, we will delete your data within 30 days, provided there are no legal obligations requiring us to retain certain data.

9.4 How to Exercise These Rights

You can exercise your rights by contacting us at dom@thesecondbrain.io. We will respond to your request within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with a supervisory authority, such as the Croatian Data Protection Authority.

10. Data Security

We take the security of your personal data seriously and implement the latest security measures to protect it. However, no system can be completely secure, and we cannot guarantee absolute security of your data.

10.1 Security Measures

We employ industry-standard security measures to protect your personal data, including but not limited to:

Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology.
Secure Data Centers: Our servers are hosted in secure data centers with robust physical and electronic security measures.
Access Controls: Personal data is accessible only by authorized personnel who are required to keep the information confidential.
Regular Security Audits: We perform regular security assessments and audits to identify and address potential vulnerabilities.
Compliance Standards: We adhere to industry best practices and compliance standards, such as ISO/IEC 27001 for information security management (if applicable).

10.2 User Responsibility

While we take significant steps to protect your data, you are also responsible for safeguarding your account credentials. We recommend using strong passwords and keeping your login information confidential. If you suspect any unauthorized use of your account, you should notify us immediately at dom@thesecondbrain.io.

10.3 No Liability for Unauthorized Access

The Company will not be liable for any unauthorized access to your account or personal data resulting from your failure to safeguard your login credentials or due to security vulnerabilities outside of our control.

11. International Data Transfers

The "Creator Notes" platform may involve the collection, storage, and processing of your personal data in locations outside of your home country. We work with third-party service providers that may operate in various jurisdictions.

11.1 Data Storage Locations

Your personal data may be stored and processed by third-party service providers in locations that may not have the same data protection laws as your country of residence. We aim to work with providers that offer appropriate safeguards for protecting your data.

11.2 User Acknowledgment

By using the "Creator Notes" platform, you acknowledge that your personal data may be transferred, stored, and processed outside of your country, and you consent to such transfers as necessary for providing the Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features of the "Creator Notes" platform. When we make significant changes to the Privacy Policy, we will notify you by email or through a notice within the platform.

12.1 How Updates Will Be Communicated

If we make material changes to this Privacy Policy, we will provide you with a prominent notice on the "Creator Notes" platform or send an email to the address associated with your account. It is your responsibility to review the updated policy.

By continuing to use the platform after updates to the Privacy Policy have been made, you agree to the revised terms. If you do not agree with the changes, you must discontinue using the platform and may request account deletion as described in Section 9.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you can contact us using the following information:

Company Name: Lalk Vidovic d.o.o.
Registered Address: Lepinski put 5, 21217 Kaštel Štafilić, Croatia
Email: dom@thesecondbrain.io

We will do our best to respond to your inquiries in a timely and comprehensive manner.

1. Introduction

At Lalk Vidovic d.o.o., we are committed to complying with the General Data Protection Regulation (GDPR) to ensure the privacy and protection of your personal data. This GDPR Compliance Statement outlines our approach to processing personal data, your rights as a data subject, and the measures we take to safeguard your data in accordance with GDPR.

Our goal is to provide transparency and control over how your personal data is handled when using the "Creator Notes" platform.

2. Data Protection Principles

We adhere to the following data protection principles as outlined by the General Data Protection Regulation (GDPR):

2.1 Lawfulness, Fairness, and Transparency

We process personal data lawfully, fairly, and transparently. This means that we only collect and process data when we have a legal basis to do so and ensure that users are informed about how their data is being used.

2.2 Purpose Limitation

We collect personal data for specified, explicit, and legitimate purposes. Data is not processed in a manner that is incompatible with these purposes unless we obtain further consent from the user.

2.3 Data Minimization

We collect only the personal data that is necessary for the purposes of providing the "Creator Notes" platform. We avoid collecting any data that is not relevant or needed for the service.

2.4 Accuracy

We take reasonable steps to ensure that the personal data we collect is accurate and up to date. Users can update their personal data through the platform or by contacting us.

2.5 Storage Limitation

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, it is securely deleted.

2.6 Integrity and Confidentiality

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or damage. This includes encryption, secure storage, and regular security reviews.

3. Rights of Data Subjects

Under the General Data Protection Regulation (GDPR), individuals whose personal data we process (referred to as “data subjects”) have the following rights:

3.1 Right to Access

You have the right to request access to the personal data we hold about you. This includes information about how your data is being processed and the purposes for which it is used. You may request a copy of your personal data by contacting us.

3.2 Right to Rectification

If the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.

3.3 Right to Deletion (Right to Be Forgotten)

You have the right to request that we delete your personal data. Once we receive your request, we will delete your personal data, including your account, conversations, and uploaded files, within 30 days, unless we are required to retain certain data for legal purposes.

3.4 Right to Restrict Processing

You have the right to request that we limit or restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or object to the processing.

3.5 Right to Data Portability

You have the right to request that we transfer your personal data to another service provider in a commonly used, machine-readable format. This right applies to data that you have provided to us based on your consent or for the performance of a contract.

3.6 Right to Object

You have the right to object to the processing of your personal data in certain cases, such as when we are processing your data based on legitimate interests or for direct marketing purposes.

3.7 How to Exercise Your Rights

To exercise any of these rights, you can contact us at dom@thesecondbrain.io. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to file a complaint with your local data protection authority.

4. Data Breach Notification

We are committed to safeguarding your personal data. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will take the following actions in accordance with the General Data Protection Regulation (GDPR):

4.1 Notification to Authorities

If a personal data breach occurs, we will promptly assess its severity. If the breach is deemed to pose a risk to individuals' rights and freedoms, we will report it to the relevant supervisory authority within 72 hours of becoming aware of it, in compliance with GDPR requirements.

4.2 Notification to Affected Users

If the data breach is likely to result in a high risk to your rights and freedoms, we will inform you without undue delay. We will communicate the nature of the breach, the types of data involved, and the steps we are taking to address and mitigate the issue.

4.3 Measures to Prevent Future Breaches

Following any data breach, we will review and, if necessary, enhance our security practices and safeguards to prevent future incidents. We are committed to maintaining a secure environment to protect your personal data.

5. Data Protection Officer

While Lalk Vidovic d.o.o. is not required to appoint a Data Protection Officer under the GDPR, we are committed to addressing any privacy-related concerns you may have. If you have questions about how your personal data is handled, or if you would like to exercise your rights as outlined in this statement, you may reach us at the contact for Data Protection Inquiries:

Email: dom@thesecondbrain.io
Address: Lepinski put 5, 21217 Kaštel Štafilić, Croatia

We are dedicated to maintaining transparent communication and addressing your data protection concerns promptly.

We obtain your consent to process personal data where it is required by law, such as for sending marketing communications and using cookies or similar tracking technologies. When you create an account on "Creator Notes," you are informed about how your data will be processed, and by continuing to use the Service, you consent to the collection and use of your data in accordance with this GDPR Compliance Statement.

You have the right to withdraw your consent at any time. To do so, you can:

For Marketing Communications: Opt out by clicking the unsubscribe link in any marketing email, in the settings, or by contacting us at dom@thesecondbrain.io.
For Cookies and Tracking: Manage your cookie preferences in your browser settings, which may impact certain functionalities of the platform.

Withdrawing consent will not affect the lawfulness of data processing that occurred before consent was withdrawn.

7. Third-Party Processors

To provide and improve the "Creator Notes" platform, we use trusted third-party tools and services that may process personal data on our behalf. These tools have been selected for their data protection standards, which align with GDPR requirements.

7.1 List of Third-Party Processors

The following third-party services may access your personal data as necessary to perform specific functions:

Brevo: For managing email communications.
Supabase: For database storage and backend services.
Pinecone: For vector database storage to manage user-uploaded content and conversations.
Sentry: For monitoring app performance and detecting issues.
Heap: For analytics to understand user behavior and improve the platform.
Stripe: For secure payment processing of subscriptions and credit purchases.

7.2 Safeguards in Place

We work to ensure that each third-party service we use maintains GDPR-compliant data processing and protection standards, including confidentiality, security, and privacy measures. We regularly review these services to confirm that they meet our security and data protection requirements.

8. International Data Transfers

The "Creator Notes" platform may involve the transfer, storage, and processing of your personal data in locations outside of your home country, including locations outside the European Economic Area (EEA). We aim to work with third-party service providers that adhere to data protection standards that align with GDPR requirements.

8.1 Compliance with Data Transfer Regulations

When we use third-party services that operate outside of the EEA, we take steps to ensure that your personal data is adequately protected. We aim to work with providers that maintain GDPR-compliant safeguards, such as data encryption, secure data centers, and privacy protection measures.

8.2 User Acknowledgment

By using the "Creator Notes" platform, you acknowledge that your personal data may be transferred, stored, and processed outside of your country as necessary to provide our services. We are committed to ensuring that any such transfers are conducted securely and in compliance with data protection regulations.

Additional Policies

1.1 Detailed Information about Cookies Used

"Creator Notes" uses cookies and similar tracking technologies to improve user experience, personalize content, and analyze platform performance. The types of cookies used include:

Essential Cookies: Required for the basic operation of the platform, including login sessions.
Analytics Cookies: Collect data on how users interact with the platform, helping us improve its features and performance.
Preference Cookies: Store user settings and preferences for a more tailored experience.

You can control or delete cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may impact certain functionalities of the platform. Additionally, you can adjust preferences for specific types of cookies (such as analytics) if options are provided within the platform.

2. Acceptable Use Policy

2.1 Prohibited Activities

When using the "Creator Notes" platform, users agree to engage in lawful and respectful behavior. The following activities are strictly prohibited:

Illegal Activities: Users may not use the platform to engage in or promote any activities that are illegal under applicable laws and regulations.
Harassment and Abuse: Users are prohibited from using the platform to harass, threaten, or abuse others, including other users or third parties.
Spamming and Phishing: Spamming, phishing, and any other unauthorized solicitation or promotion are not allowed.
Unauthorized Access: Attempting to gain unauthorized access to the platform, its systems, or other users’ accounts is prohibited.
Tampering and Interference: Users must not engage in activities that disrupt, interfere with, or harm the platform, including attempting to circumvent security measures.

2.2 Consequences of Violating the Policy

Violating this Acceptable Use Policy may result in immediate suspension or termination of your account. Serious or repeated violations may lead to permanent account suspension, forfeiture of remaining credits, and, if necessary, legal action.

3. Disclaimer

3.1 AI-Generated Content Disclaimer

The "Creator Notes" platform uses AI models to generate responses based on user-provided content and queries. Users acknowledge that AI-generated content may not always be accurate, complete, or reliable, and should not be solely relied upon for making critical decisions. The platform provides AI outputs "as is," and the Company does not guarantee their accuracy or suitability for any particular purpose.

3.2 No Responsibility for Actions Taken Based on AI Outputs

The Company is not responsible for any actions taken by users based on AI-generated content provided by the platform. Users are solely responsible for verifying the accuracy and appropriateness of any information or insights generated by the AI and for any decisions made or actions taken as a result of using the Service. The Company disclaims all liability for any damages, losses, or claims arising from the use of AI-generated content.